Shipping Policy

Chan Jewellery is committed to providing fast and reliable delivery service to all customers. This shipping policy outlines delivery times, costs, and procedures to ensure an optimal shopping experience.

Delivery Times
We commit to shipping all orders within 24 to 48 hours after purchase confirmation. Once shipped, orders are expected to arrive within 5 to 18 business days. Delivery times may vary depending on several factors, including weather conditions, peak demand periods, and customs procedures.

Free Shipping
We are proud to offer free shipping. Regardless of your order value or location, you will benefit from complimentary delivery. This offer reflects our commitment to making the shopping experience as convenient and smooth as possible for our customers.

Shipping
All orders are shipped directly from our warehouses in China. This method allows us to reduce processing times and ensure customers receive their products as quickly as possible, while also enabling thorough quality checks on every product before shipment.

Order Processing
After completing your order, you will receive a confirmation email. Orders are processed and shipped within 24 to 48 hours. Once your order has been shipped, you will receive an email containing tracking information so you can monitor your shipment until final delivery.

Order Tracking
We provide tracking information for all shipped orders. You will receive a tracking number by email once your order has been shipped. This number allows you to monitor delivery status through the shipping carrier’s website.

Questions and Support
For any inquiries regarding your order or the shipping policy, please contact customer service via email:
contact@chan-jewellery.com
Our team is ready to assist you and respond to all inquiries as quickly as possible.

Limitations and Exceptions
Although we make every effort to meet estimated delivery times, certain factors beyond our control may cause delays. We are not responsible for delays resulting from customs procedures, weather conditions, or any other unforeseen circumstances. We appreciate your understanding and patience in such cases.

Place of Origin
Place of origin: All our products are shipped directly from our suppliers in China to enable competitive pricing and efficient delivery service.

Conclusion
We are committed to providing an exceptional online shopping experience with fast and reliable delivery. By adhering to our shipping policy, we ensure that every order reaches customers as quickly as possible while maintaining a high level of customer satisfaction. For more information, please contact us at:
contact@chan-jewellery.com