Shipping policy
Chan Jewellery is committed to providing all its customers with fast and reliable delivery service. This shipping policy describes delivery times, costs, and procedures in order to ensure an optimal shopping experience.
Delivery Times
Chua Jewellery undertakes to ship all orders within 24 to 48 hours following purchase confirmation. Once shipped, orders are expected to arrive within 5 to 18 business days. Delivery times may vary depending on various factors, including weather conditions, peak demand periods, and customs procedures.
Free Shipping
Chua Jewellery is proud to offer free shipping. Regardless of your order amount or location, you will benefit from free delivery. This offer reflects our commitment to making our customers’ shopping experience as pleasant and hassle-free as possible.
Shipping
All orders placed with Chua Jewellery are shipped directly from our warehouses in China. This method allows us to reduce processing times and ensure that our customers receive their products as quickly as possible. It also enables us to carry out strict quality control on every item shipped.
Order Processing
After placing your order, you will receive a confirmation email. Chua Jewellery processes and ships orders within 24 to 48 hours. Once your order has been shipped, you will receive an email containing tracking information so you can follow your package until its final destination.
Order Tracking
Chua Jewellery provides tracking information for all shipped orders. You will receive a tracking number by email as soon as your order has been dispatched. This number allows you to track the status of your delivery via the carrier’s website.
Questions and Support
For any questions regarding your order or our shipping policy, please contact our customer service at contact@chanjewellery.com. Our dedicated team is ready to assist you and answer all your questions as quickly as possible.
Restrictions and Exceptions
Although we make every effort to meet the estimated delivery times, certain factors beyond our control may cause delays. Chua Jewellery is not responsible for delays caused by customs procedures, weather conditions, or other unforeseen circumstances. We appreciate your understanding and patience in such cases.
Place of Origin
Place of origin: All our products are shipped directly from our suppliers in China in order to offer you competitive prices and efficient delivery.
Conclusion
Chua Jewellery is committed to providing an exceptional online shopping experience, with fast and reliable delivery. By adhering to our shipping policy, we ensure that every customer receives their products as quickly as possible while maintaining a high level of satisfaction. For further information, please contact us at contact@chanjewellery.com.