Privacy Policy

Last updated: January 14, 2026

Chan Jewellery operates this store and website, including all related information, content, features, tools, products, and services, to provide you with a premium shopping experience (referred to as the “Services”). The store is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use the Services, make a purchase, or otherwise interact with us. In the event of any conflict between the Terms of Service and this Privacy Policy, this Privacy Policy shall prevail regarding the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read this policy and understand how your information is collected, used, and disclosed as described.

Personal Information We Collect or Process
When we use the term “personal information,” we refer to information that identifies you or can reasonably be linked to you. Personal information does not include anonymous or de-identified data.

We may collect or process the following categories of personal information depending on your interaction with the Services and your location, in accordance with applicable laws:

Contact Information: such as name, address, billing address, shipping address, phone number, and email address.

Financial Information: such as payment card details, financial account information, transaction details, and payment confirmations.

Account Information: such as username, password, settings, and preferences.

Transaction Information: such as products you view, add to cart or wishlist, purchase, or return.

Communications: such as information you provide when contacting customer support.

Device Information: such as device type, browser type, IP address, and other identifiers.

Usage Information: such as how you interact with the website and Services.

Sources of Personal Information
We may collect information from:

• Directly from you when you create an account, place an order, or contact us.

• Automatically through the website using cookies and similar technologies.

• From service providers acting on our behalf.

• From partners or third parties.

How We Use Personal Information

Providing and Improving Services
To process orders, manage payments and shipping, manage accounts, personalize your shopping experience, and improve our Services.

Marketing and Advertising
To send promotional messages or display personalized advertisements based on your activity on the website.

Security and Fraud Prevention
To verify accounts, secure payment processes, and detect fraudulent or unlawful activity.

Communication
To provide technical support, customer service, and respond to inquiries.

Legal Reasons
To comply with laws and regulations, respond to official requests, or protect our rights.

Disclosure of Personal Information
We may share your information in the following situations:

• With Shopify and service providers (payment processing, shipping, analytics, customer support).

• With marketing and advertising partners to provide marketing services.

• When requested or authorized by you.

• With affiliates or as part of business transactions such as mergers.

• To comply with legal obligations or protect rights.

Relationship with Shopify
The Services are hosted on Shopify, which may collect and process your personal information to operate and improve the Services. Your information may be transferred to Shopify or third parties in other countries to provide the Services. To learn more about how Shopify uses your information, please refer to Shopify’s Privacy Policy.

Third-Party Links and Websites
The website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

Children’s Data
The Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority.

Security and Data Retention
We use appropriate security measures, but no internet transmission can be guaranteed completely secure. Information is retained as necessary to provide Services or comply with legal obligations.

Your Rights and Choices
Depending on your location, you may have rights including:

• Access to your information

• Request deletion

• Correction of data

• Data portability

• Unsubscribe from marketing communications

You can manage your communication preferences or unsubscribe from marketing emails at any time.

Complaints
If you have a complaint about how your data is handled, please contact us using the email below.

International Data Transfers
Your information may be stored or processed outside your country of residence in accordance with applicable laws.

Changes to This Privacy Policy
We may update this policy from time to time. Any updates will be posted on this page with the updated date.

Contact
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at: contact@chan-jewellery.com